NeSPaT Values

NeSPaT is a service provider offering comprehensive solutions for patient transportation.

We focus exclusively on the needs of clinical trial stakeholders. This enables us to understand the requirements of users and clients, invest in technology, and enhance business processes for logistics organization in clinical research.

Our business model combines wide geographic coverage with deep local expertise.

Since 2004, the parent company “New Standard of Business Travel” has been organizing corporate events and business travel for employees of corporate clients.

In 2013, we received our first orders for organizing patient transportation.

In 2017, we created the new brand “NeSPaT” as an acronym for New Standard of Patient Travel.

In 2019, we developed our own software, which we use for receiving and processing orders, quality control, report generation, and more.

Since 2023, we have been operating in 50+ countries worldwide.

Internal culture

Our employees share the values of NeSPaT, as they were defined through collective effort.

The drive for innovation and continuous improvement allows us to build experience, expand our service presence in the market, and enhance its potential.

Each member of the NeSPaT team is constantly searching for ways to improve processes, both in their area of personal influence and in the overall effectiveness of the service.

To achieve this, we regularly receive feedback from users and clients, while our team engages in brainstorming sessions and operates within a unified information space, which ultimately leads us and our service to the desired result. This deeply inspires and motivates us.

Customer orientation and
service excellence

The leading and fundamental value at the core of NeSPaT’s business. The essence of this value lies in serving our clients.

Responsibility

We are reliable. You can count on us because we are aware of the consequences of our actions for our clients, partners, and employees.

Adaptability

We are flexible and able to quickly adapt to changing circumstances.

Proactivity

Effective and responsible empathy.

Teamwork

The interdependence of each individual’s work results in the company’s achievements.

Humor

It simply helps to live and work.

Our Team

NeSPaT has developed a positive entrepreneurial culture. And for a good reason, as humor is one of our 6 main values.

Firstly,  this indicates high intelligence.

Secondly, humor is the factor helping our team to keep a positive outlook, demonstrate true care and interest for patients’ needs, as well as saving our employees from burnout in a high-paced work environment.

We invest in our employees:

  • above-average market ratio of financial motivation
  • bonus system for achievements
  • medical and life insurance
  • continuous personal and career growth
  • smart-casual atmosphere
  • project approach (an employee may easily assign a task to a superior or the CEO. The only objective is common goal achievement)
  • positive work environment