Service capabilities
Service capabilities
Deep local expertise
24/7 live support by dedicated NeSPaT Travel Coordinators
User-oriented service
- prompt reaction to changes
- simple, user-friendly, and quick order interface
- we maintain direct contact with sites and participants which leads to increased loyalty to the service
Extensive geographic coverage
- operating in 50+ countries across all continents
- rapid deployment in new locations upon study demand
- seamless coordination of multi-country logistics
- single point of contact for international projects
Cost-efficient pricing model
- Reduction in pass through costs through NeSPaT’s preferred vendor discounts
- Eliminate costly mistakes incurred when untrained staff are tasked with booking travel and managing payments
- Maximize research site staff time by removing administrative tasks and allowing them to focus on study operations
Patient Travel
We deliver patients to each study site on time,
well-prepared and ready for their visit, which:
Reduces no-show rates and late arrivals through coordinated travel arrangements
Ensures fair access to study participation
Improves retention rates by removing travel-related costs and burden from the participants
Ground Transfers
All transfers are arranged in accordance with specialized requirements of the participant including mode of transportation, driver preferences, mobility support and access features.
Accommodations
Our teams will book accommodations near the study center that align with each participant’s unique needs. We have the ability to support lodging bookings that span from one overnight to years-long relocations.
Air, Train
and
Bus Tickets
For ticket purchases we use both integrated global services and local suppliers directly, including low-cost airlines, local railways, bus companies, etc. We fully take care of all patient-related arrangements — including seat selection on board, check-in for flights, and similar services.
Transportation by Specialized Medical Vehicles
We have reliable specialized providers in each country of coverage
Visa and Documentation Assistance
We handle everything related to visa and documentation processing
Language & Communication Support
We ensure smooth communication across borders, including translation and interpretation support when needed.
Payments
Reimbursement
NeSPaT ensures fast, secure, and compliant reimbursement of study participants across all clinical programs.
Once a complete order is received, payments are guaranteed within 2 business days, providing predictability for both sites and participants.
Our centralized reimbursement framework operates under a single contract covering all studies, significantly simplifying administration and reducing contractual complexity.
Timely compensation eliminates frustration and helps reduce participant dropouts associated with delayed payments. We support multiple payment methods which allows flexibility based on local regulations and patient preferences.
Each transaction is fully traceable and documented, providing a complete audit trail and ensuring compliance with Fair Market Value (FMV) requirements.
The result is a transparent, efficient, and patient-friendly reimbursement process that supports retention and protects study integrity.
Reimbursement
NeSPaT ensures fast, secure, and compliant reimbursement of study participants across all clinical programs.
Once a complete order is received, payments are guaranteed within 2 business days, providing predictability for both sites and participants.
Our centralized reimbursement framework operates under a single contract covering all studies, significantly simplifying administration and reducing contractual complexity.
Timely compensation eliminates frustration and helps reduce participant dropouts associated with delayed payments. We support multiple payment methods which allows flexibility based on local regulations and patient preferences.
Each transaction is fully traceable and documented, providing a complete audit trail and ensuring compliance with Fair Market Value (FMV) requirements.
The result is a transparent, efficient, and patient-friendly reimbursement process that supports retention and protects study integrity.
Stipend Payments
Stipend payments address financial and logistical barriers, including lost time and income, rather than only covering basic expenses such as travel or accommodations
This allows participants to fully engage in clinical trials without financial concerns, contributing to more diverse and representative study enrollment.
We comply with all regulatory and compliance requirements in the management of stipend payment processing.
Participant Support Payments (Stipends)
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Stipend payments address financial and logistical barriers, including lost time and income, rather than only covering basic expenses such as travel or accommodations.
This allows participants to fully engage in clinical trials without financial concerns, contributing to more diverse and representative study enrollment.
We comply with all regulatory and compliance requirements in the management of stipend payment processing.
Investigator Meetings
Investigator Meetings are a critical milestone in launching a clinical trial, ensuring that investigators and site teams are fully aligned with the study protocol, operational workflows, regulatory requirements, and sponsor expectations before enrollment begins.
NeSPaT supports the organization and logistics of Investigator Meetings globally, coordinating travel, accommodation, ground transportation, and on-site services to create a seamless experience for sponsors, CROs, and study teams. Whether the meeting is held in person, virtually, or in a hybrid format:
- Our focus is on precise planning
- Сost control
- Data security
- Clear reporting
Allowing clinical teams to concentrate on scientific and operational discussions while we manage the complexity behind the scenes.
Decentralized Clinical Services
Home Nursing
Home Nursing for clinical research brings essential healthcare directly to trial participants in their homes, enhancing convenience, comfort, and compliance while maintaining strict adherence to protocol, regulatory requirements, and Good Clinical Practice standards. NeSPaT coordinates and manages mobile nursing support globally for decentralized and hybrid studies, deploying qualified research nurses to perform vitals monitoring, specimen collection, investigational product administration, safety assessments, and thorough documentation — all tailored to study needs and delivered with patient-centric planning, data integrity, and seamless operational support that reduces burden on sites and improves retention and data quality.
Direct-to-Patient / Home Delivery
NeSPaT ensures reliable and compliant delivery of investigational products, study medications, and medical devices directly to participants’ homes. By carefully selecting and managing our network of trusted subcontractors, we maintain quality, temperature control, and tracking for all shipments. This service allows participants to receive study supplies safely and on time, supporting adherence to protocol schedules while minimizing travel and logistical burdens. All deliveries are fully documented, aligned with regulatory requirements, and integrated into our operational oversight for seamless study management.
Patient Engagement & Support
NeSPaT provides comprehensive support to participants through telephone and online channels, enhancing engagement and ensuring adherence to study protocols. Our coordinators manage scheduling, reminders, and educational guidance, while responding promptly to patient questions or concerns. This service fosters a positive participant experience, increases retention, and ensures data integrity by keeping patients informed, motivated, and connected to study teams throughout the trial.
Patient expense reimbursement
In-city, intercity and interregional car transfers
Train, bus, and airline tickets
Home nursing
Accommodation
Transfers for medical staff for patient visits
Transportation by specialized medical vehicles
