NeSPaT's Contribution
Inefficient coordination of patient travel and payments can have a ripple effect on the overall success of the clinical trial. NeSPaT offers solutions for all of the most commonly faced issues in order to ensure your trial stays on track from startup, through to enrollment and study completion.
CRO and site staff are overloaded
Challenge: Monitors, coordinators and accounting departments are facing an increasing workload with tasks not directly related to their roles, including the organization of reimbursement and travel.
Solution: NeSPaT covers the administrative burden and significantly reduces the load on staff.
Risks related to cash circulation
Challenge: Sites face risks and complications when using cash for patient reimbursements, which can lead to financial and administrative issues.
Solution: NeSPaT manages patient reimbursements digitally, mitigating risks associated with cash handling and ensuring more secure and efficient transactions.
Inefficiently organized patient reimbursement and travel
Challenge: Patients can be discontent with the organization of expense reimbursement and travel arrangements (e.g., long delays in payments, lack of live support in the local language, the need to independently manage complex logistics, etc.), which consequently increases the risk of patients withdrawing from the study.
Solution: Delegating the organization of patient reimbursements and travel to a specialized vendor.
This will lead to:
- timely and prompt reimbursements;
- professionally organized travel with minimal patient involvement;
- quick response to schedule changes
As a result, greater patient loyalty and improved retention rates.
Our advantages for
CROs
- Guaranteed and timely arrival of patients to the research center
- Site staff are freed from burdensome tasks that remove their focus from overall study execution
- Thorough preparation and control of patient travel and payments logistics
- Guaranteed and timely arrival of patients to Site
- PIs and site staff are able to focus on overall study execution when they are not burdened by administrative tasks such as patient travel and payments
- Maximize trial budget through booking and payment efficiencies and ability to secure discounts through NeSPaT’s global preferred providers
- Guaranteed service quality (complete geographical coverage, 24/7 availability, high-standard vehicles, etc.)
- Eliminate risk of missed visits
- Fast, simple, and secure process for booking and payment requests
- Significant reduction in site staff involvement in organizing patient travel and payments
Global Patient travel (care) companies
- We offer ready-made solutions in regions where organizing patient travel is challenging
- High-quality service with proven reputational excellence
- NeSPaT’s high quality service increases the volume and total number of patient orders
- Today – outsourcing; tomorrow – joint projects and expansion into new markets
Patients
- Full confidentiality and security of personal data
- Flexibility in all aspects of the program from support requests to booked travel preferences
- Continuous and transparent communications throughout trial participation
- Booked travel services mitigate risk of financial strain
- Rapid turnaround time for payments
- Flexible payment options in local currency
- 24/7 support in local language and provided by NeSPaT staff (no use of call centers)
Our advantages for
CRO
• This sentence is missing the bullet-point and I would suggest one change in red font: Guaranteed and timely arrival of patients to the research center
• Site staff are freed from burdensome tasks that remove their focus from overall study execution
• I am not certain why we are trying to convey here but this sentence does not really make sense: “Yes” respond to any request
Sponsors
• Thorough preparation and control of patient travel and payments logistics
• Guaranteed and timely arrival of patients to Site
• Researchers are relieved from inefficient tasks thanks to the accessibility and comfort of the service – revise to read:
- PIs and site staff are able to focus on overall study execution when they are not burdened by administrative tasks such as patient travel and payments
• Prevention of non-target expenses in organizing patient logistics – revise to read:
- Maximize trial budget through booking and payment efficiencies and ability to secure discounts through NeSPaT’s global preferred providers
• Guaranteed service quality (complete geographical coverage, 24/7 availability, high-standard vehicles, etc.)
Site networks, SMO and Investigator Sites
• Eliminate risk of missed visits
• Fast, simple, and secure process for booking and payment requests
• Option to receive orders directly from patients (with prior approval from the investigator and CRO) – this seems very specific to Ukraine and is going to appear as an unusual statement to global and US based clients and site so I would suggest to remove this
• Significant reduction in site staff involvement in organizing patient travel and payments
Global Patient Travel (care) Companies
• We offer ready-made solutions in regions where organizing patient travel is challenging
• High-quality service with proven reputational excellence
• NeSPaT’s high quality service increases the volume and total number of patient orders
• Today – outsourcing; tomorrow – joint projects and expansion Into new markets
Patient
• Full confidentiality and security of personal data
• Flexibility in all aspects of the program from support requests to booked travel preferences
• Continuous and transparent communications throughout trial participation
• Booked travel services mitigate risk of financial strain
• Rapid turnaround time for payments
• Flexible payment options in local currency
• 24/7 support in local language and provided by NeSPaT staff (no use of call centers)